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January 2017, Vol. 3, No. 1

Bell and Howell integrates SAP back end with iOS app via Kinvey

In 2005, Bell and Howell developed a BlackBerry app to help its service technicians better manage on-site customer support and maintenance jobs. More than a decade later, when the company turned to Apple iOS, the app received some significant upgrades. "There are many iOS features we are using that weren't even available on the BlackBerry OS," said Anubhav Gupta, director of SAP applications for Bell and Howell. The new app, called Service Data Automation, also integrates better with Bell and Howell's SAP back end. The company chose mobile backend as a service (MBaaS) provider Kinvey to facilitate that database integration. The app rolled out in July, and Bell and Howell's service technicians are gung-ho about it so far -- particularly how much time it saves them, Gupta said. "They're loving it," he said. "It's a huge productivity gain for them." Putting the 'data' in Service Data Automation Bell and Howell, a former film equipment manufacturer founded in 1907, today offers services and products for parcel management, printing, ...

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