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November/December 2017, Vol. 1, No. 8

Track mobile costs with telecom expense management software

As the era of modern mobile devices enters its second decade, the phones employees use have gone from being utilities to vital and strategic tools. As a result, telecom expense management has evolved as well. Telecom expense management (TEM) software allows IT and finance departments to get a better handle on the technical and business processes of supplying telecommunications. The defining aspect of TEM is its ability to find cost savings in mobile data plans and services. TEM is closely related to managed mobility services and frequently brushes up against enterprise mobility management (EMM). Organizations can use it in both BYOD and corporate-liable scenarios. Cost savings Providing insight into and management of telecommunications costs is a major selling point of TEM. There are many ways that smartphones can cost money in the enterprise, including through roaming charges, unused devices and, most importantly, excessive data usage. Some individual cellphone carriers have taken steps to address these issues. Carriers' web ...

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