The return on investment from wireless dispatch and management
SUMMARY: The benefits of mobile solutions for field service are many and wide
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Kate Gerwig, Editorial Director
reaching. Business drivers such as worker productivity, customer service and cost reduction are all positively influenced and the results flow directly to the bottom line profitability of the business. But wireless mobility comes at a cost and the investment required realizing these benefits can be considerable. Intuitively, a case can easily be made for a wireless investment but the days of technology for technology's sake are over. In today's competitive marketplace -- a clear return on investment (ROI) must be shown -- in short the numbers have to stack up.
In developing a case for a mobile solution in field service, this white paper by ECONZ Wireless, discusses the business areas positively influenced by wireless job dispatch applications and the ROI developed. It identifies areas where changes may be required within a company implementing wireless applications to ensure a positive outcome.
This was first published in April 2006