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• Unified Communications

  • To cloud or not to cloud your unified communications applications?

    When it comes to running your unified communications applications, which should live on-premises or in the cloud? Expert Dave Michels explains.

  • Is there a way to mix different unified communications solutions?

    It is possible to mix different unified communications solutions to fit your needs, says UC expert Jon Arnold.

  • Communications outsourcing: North American vs. European market

    Communications outsourcing is a more popular practice overseas. As IT models change and companies expand globally, U.S. enterprises will see value.

• Networking

  • WAN optimizer form factor differences don't dictate superiority

    The WAN optimization Magic Quadrant reveals different WAN optimizer form factors are helping to better match evolving enterprise requirements.

  • Using big data analysis to harness your network operations

    Big data is all the craze, but analyzing big data intelligently can help network administrators pinpoint potential problems.

  • Troubleshooting network problems with good governance and design

    Packet loss, oversubscription, unpatched and inconsistent switch software still plague enterprise networks. Find out how engineers are fighting back.

• Telecom

  • Smartphone adoption spurs advanced services demand in Latin America

    Latin American smartphone adoption is more robust than North America's, and the consumers are more mobile-friendly than their peers in developed economies.

  • Need for wireless network upgrade is key AT&T/T-Mobile driver

    Rising demand for high-quality network service delivery will require operators to undertake a massive wireless network upgrade, driving deals like the AT&T/T-Mobile acquisition.

  • Video: ACG Research dissects telecom routing and switching market

    In this ACG Research HotSeat video, Managing Partner Ray Mota gives viewers a quarterly update on the telecom service provider routing and switching market.

• Networking Channel

  • Aruba Networks Partner Program Checklist

    Value-added resellers and service providers interested in reselling Aruba networking hardware and software can learn the benefits of becoming an Aruba Networks partner with this standardized checklist. Compare Aruba's reseller partner program with other vendors' offering similar products.

  • NetScout Systems Partner Program Checklist

    Learn the benefits of becoming a NetScout Systems reseller partner with our Partner Program Checklist.

  • Visage Mobile Partner Program Checklist

    Learn the benefits of becoming a Visage Mobile reseller partner with our Partner Program Checklist.

• CRM

  • ACCE conference honors the best workers in the call center industry

    The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.

  • Windows 8 operating system a marked change in touchscreen environments

    Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.

  • Mobile technology makes time management challenging

    Mobile technology has made it easier to solve problems at the office while we aren't at the office. But all that connectedness could mean more work and less play.

• Data Management

  • New BI stack tackles data load at Boston Children's Hospital

    Boston Children's Hospital upgraded its business intelligence architecture to boost enterprise reporting, a move that also required retraining users.

  • Expanded Hadoop use cases will drive need for new enterprise features

    With user interest rising, Hadoop vendors are trying to pave a path to higher adoption with add-ons that target issues holding the technology back.

  • Jim Goodnight on SAS in-memory analytics and the data scientist

    A podcast Q&A with SAS execs Jim Goodnight and Jim Davis looks at big data enablers, including in-memory analytics, and the role of data scientists.

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