In this podcast, Rick Dell, Mitel's president U.S.A., discusses Mitel's strong focus on mobility with the company's recent release of Unified Communicator Advanced 3.1. By delivering the functionality of desktop sets to mobile devices, Mitel envisions employees using their mobile devices as their primary communication devices.
Unified Communicator Advanced 3.1 is a communication client that integrates presence, availability, instant messaging, audio, Web and video conferencing and collaboration with call control capabilities.
Find out how Mitel plans to scale its success in the SMB market to the enterprise domain via UC Advanced. For example, features such as context-driven knowledge management combined with dynamic status will promote efficient collaboration from enhanced customer service in the call center to all business units throughout the enterprise.
One user. One number. One contact point. Mitel's UC Advanced 3.1 is focused on bringing the promise of unified communications (a.k.a., simplified communications) to fruition. One way the company is simplifying collaboration is by overlaying UC Advanced technology onto mobile devices such as the iPhone, BlackBerry or HTC so end users have a familiar GUI.
UC Advanced 3.1 also integrates with leading business productivity tools like Microsoft® Exchange/Outlook® and Office, as well as IBM® Lotus Notes®.
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This was first published in May 2010