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Surface Pro tablet early adopters offer mixed reviews, report issues

The new Surface Pro tablet for business has some issues out of the box that Microsoft needs to address quickly.

Windows users have shown interest in Microsoft's recently released Surface Pro tablet, but early adopters offer mixed reviews and have reported a number of bugs that may slow widespread adoption.

Some Surface Pro tablet users complained of wireless connectivity issues. On a Microsoft Surface user forum, one early adopter reported problems with a wireless bug that caused connectivity to be "limited."

They moved way too fast with this design to deal with all the bugs.

Tim Bajarin,
principal analyst, Creative Strategies

The user attempted to fix the problem by deselecting the box that allowed the wireless chip to sleep on battery mode and then downloaded 16 Microsoft updates. This process then affected the power button, causing the user to have to hard reset the device. Even with a refresh of the Surface Pro, the user continued to experience wireless issues.

"If widespread connectivity disruption is found to be a problem associated exclusively with the device, then the Surface Pro gets taken off the table as a viable corporate mobile option," said Heinan Landa, CEO and founder of Optimal Networks Inc., a computer and network support and technology consulting firm based in Rockville, MD. "Usually, however, Microsoft fixes these types of issues and glitches."

Other early adopters have posted complaints about the battery life of Surface Pros, and, more recently, an auto brightness bug in which the Surface Pro will randomly become bright and then dim even if the auto brightness selection is turned off.

Fellow Surface Pro forum readers have posted some temporary workarounds to the complaints to help users enjoy a better experience while waiting for patches from Microsoft.

Microsoft has acknowledged the various bugs and offered an earlier patch for the wireless issue that affected Surface RT, which works on Surface Pro as well. However, another fix is reportedly in the works that will further resolve the wireless issue, which may be offered in Microsoft's next Patch Tuesday release.

Microsoft declined to comment on the specific contents of the forthcoming Patch Tuesday release, but a spokesperson said that updates are published monthly to ensure Surface is delivering the best possible experience.

Surface Pro tablet bugs explained

"Microsoft had to bring a Windows 8 version of Surface [quickly] to market that was compatible to Windows software," said Tim Bajarin, principal analyst with Creative Strategies, a consultancy based in San Jose, Calif. "They moved way too fast with this design to deal with all the bugs."

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Indeed, enterprises have a budget for 2013 with plans to purchase hardware, and Microsoft needed to make sure the Surface Pro was available, said Chris Hazelton, research director of mobile and wireless at 451 Research in Boston.

"The performance of wireless is key to [Surface Pro's success] … even more than laptops," Hazelton said.

"[Surface Pro] is a full laptop and tablet, and it has to be seamless with wireless connectivity."

The wireless connectivity issue surrounding Surface Pro is just another reason companies will be slow to migrate to it, said Gyutae Park, co-owner and head of IT at Money Crashers Personal Finance, based in Piscataway, N.J.

Others say the bugs and annoyances that early Surface Pro adopters have experienced reflect the growing pains from any first generation device and environments in which a new device has to work with existing equipment and software.

Dig Deeper on Microsoft Windows phones and tablets



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How do you think Surface Pro issues will impact tablet adoption?
Almost everyone expects new products to have teething issues. Surface Pro will be no different. Software fixes will go a long way toward making Surface Pro work well for users.
would like to have more battery life
I enjoyed using it for less than a week. Now the boot screen is locked down and I'm waiting for a replacement. I'd say it's very new.
mixed reviews? ah, you are always right, nothing can be 100% in the world. But please take a look at how the early buyer say about it.
"Surface Pro tablet early adopters offer mixed reviews, report issues"
I read the entire article, all I saw was what is wrong as reported from other sites, that makes me wonder, WHERE DID I MISS THE MIX PORTION of this article. trust me, I scrolled all the way down and still did not find any good that early adopter reported to make it MIX review...
-Alfred Soyemi, Austin TX
This device will not only be successful, but spawn designs that take advantages of this surface pro from reference design point of view.
The PRO is an awesome tool for everything I do. I really hope it gets the rewards it deserves...

SO happy I own the pro :o)))
I've got a Surface Pro and absolutely love it. I've not had the problems this person seems to have.
The glitches on the tablet are minor, at best. The capabilities of the tablet far outweigh any idiosyncratic behavior. This is based off a couple of weeks of usage with the 128 GB model.
Bought it two days ago. Haven't looked back. Sacrifice battery for being able to run all windows apps. Great tool for business persons on the go with need for full office suite and just about any app they ever ran on windows. Much more a tool than a toy....however games run on it too. Civ v installed and runs great.
Connectivity is everything. If you are not connected, you are in the dark. Not a good place to be in business word
All first generation gadgets have issues and glitches. That's why the smart people WAIT till 2nd generation or more before buying it. Let the early adaptor suckers get stuck with the inevitable 1st gen glitches and we who were smart enough to wait will profit from our patience. Good things always come to those who wait.
I have had my Surface Pro and love it! I have sold my mew IPad and computer. I have had zero problems with this device. I have used it on at least 20 WiFi networks and have been able to connect flawlessly. As a matter of fact my WiFi connection speeds are far better than my IPad. Articles like this, remind me of some of hyped-up tabloid story designed to sell advertisements. Do not believe this article! I own the device and use it for hours every Day. I have not had any problems. If you can afford it, I recommend buying this device!!! You will not regret it!
It won't be a problem as long as MS stays on top of things which it looks like they are. The app store is growing at a steady rate. For a 1st generation device it's doing alright.
Far too early. Not even out in UK yet.
Mixed reviews? Really!;tab=reviews?id=1218862422867&skuId=7952262

They are nearly all 5 star reviews! Can't wait to get mine!
99% of reviewers report no problems on Best Buy site. I have a Surface Pro and have no problems. I like it a lot like it a lot.
I bought the Surface Pro and I love it! Responsive responsive responsive! I have no use for my iPad anymore. The kids got the iPad and I got the real tablet.
whilst very late to market the Surface Pro offers a major opportunity for business.
anytime a new product gets a bad name, future releases will be impacted
I believe the issues will be resolved, and the Microsoft Tablet will gain wide spread useage throughout the corporate world.
No bigger problem than trying to integrate the other tablets into the environment.
I have yet to have any problems with my surface pro and it is by far the best device I have ever used. And I have used a lot lol
It rocks!
Good news:
Writing on it is very natural
Runs all Win7 software
Micro SD slot - genius
Fast , with SD nice storage
Keyboard is nice
Windows Journal still in there
Lot of XP tablet features

Has 64 Bit, win7 and XP functions

Not so good news:
Doesn't have a place to store the pen
Power cord doesn’t snap in like Apples (easily)
A little heavy
Very few usable tablet apps
Battery life

Bad news:
No airplane charger
Very short power cord-really stupid
I think that shovelling sand is no good for anyone. We're Windows-centric as a western population and the next use-case is tablet-ization.
Surface is Scarface! Don't call me Capone!
Almost unusable due to wireless issues... Trying so hard to replace my laptop and close to giving up.
It's nice to finally see Microsoft bringing a purpose built tablet to the market.

Of course there are going to be bugs, there always is with a complex piece of equipment... just look at the apple pads, they continue to have issues which are latent from the original release...

We use Windows Server exclusively, and using jerryrigged Linux / Android devices to enable "on the go" administration and integration is a headache.
In all honestly. Yes there will be some bugs. Yes there will be some getting used to it, but this doesn't mean it wont break into the market. There are many more pros to the surface PRO than what reviews are saying. I say get 1 and see it for yourself. . Disappointed? I don't think so
The ability to manage these devices with group policy makes them very attractive
It's to late in the running to have issues like this