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• Unified Communications

  • TCO metrics key, but complex in IP telephony systems deployment

    Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance.

  • Avaya introduces iPad mobile UC appliation as mobility interest grows

    With mobile unified communications a major priority for enterprises in 2012, Avaya has launched a mobile UC product for the iPad.

  • Survey reveals lax SharePoint security

    A recently released SharePoint security survey reveals that collaboration security in general is a major challenge for IT departments.

• Networking

  • Using wireless network bandwidth monitoring to stay within data caps

    Wireless network bandwidth monitoring is important for users who must remain within data caps that are often broken by smartphone/tablets and cloud services.

  • Cisco OpenFlow: Not likely for Cisco software-defined networks

    Waiting for a Cisco OpenFlow strategy? Don't get excited. It looks like Cisco is going proprietary on its software-defined networking strategy.

  • Cisco 40 GbE and 100 GbE switching debut at Cisco Live London

    Cisco released 40 and 100 GbE line cards for the Nexus 7000 and Catalyst 6500, as well as network virtualization strategies that enhance both campus and data center networks.

• Telecom

  • Smartphone adoption spurs advanced services demand in Latin America

    Latin American smartphone adoption is more robust than North America's, and the consumers are more mobile-friendly than their peers in developed economies.

  • Need for wireless network upgrade is key AT&T/T-Mobile driver

    Rising demand for high-quality network service delivery will require operators to undertake a massive wireless network upgrade, driving deals like the AT&T/T-Mobile acquisition.

  • Video: ACG Research dissects telecom routing and switching market

    In this ACG Research HotSeat video, Managing Partner Ray Mota gives viewers a quarterly update on the telecom service provider routing and switching market.

• Networking Channel

  • Cisco Live London: 40 and 100 GbE switching and souped up WLAN

    At Cisco Live London, Cisco debuted 40 and 100 GbE line cards for Nexus and Catalyst switching lines, as well as a 4-antenna wireless access point meant to soup up the WLAN.

  • Selling public sector IT solutions forces partners to do some homework

    The need for public sector IT solutions is growing due to developing network activity, but can partners must be ready to commit to longer sales cycles and other complications.

  • IT asset disposal services offer secure data removal and piece of mind

    Channel partners can offer Ingram Micro’s IT asset disposal services to provide customers with secure data removal while remaining environmentally friendly by recycling devices.

• CRM

  • Contact center social will (slowly) become norm

    In this expert response, find some ways contact centers are using social media channels to manage customer contact volume.

  • Microsoft makes mobile move with next CRM release

    Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.

  • Social media for B2Bs finds engaged, focused customers

    Listen as social media expert Paul Gillin offers tips for using social media in B2B settings.

• Data Management

  • AAA picks Dell Boomi cloud integration tools over IBM, Jitterbit

    A popular auto club is using Dell Boomi cloud integration tools to drive an aggressive cloud computing strategy.

  • From the Editors: Framing the case for enterprise data virtualization

    There’s no lack of choices to consider if you’re looking at a possible data virtualization deployment -- both in terms of the vendors offering tools and the potential uses for the technology.

  • Forrester Wave: Informatica, IBM lead data virtualization tools market

    Informatica and IBM are the top dogs in the data virtualization software market, thanks to a strong combination of “enterprise-class” features, according to Forrester Research Inc.

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