Mobile Device Reviews

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• Unified Communications
• Networking
• Telecom
• Networking Channel
• CRM
• Data Management

• Unified Communications

  • Integrating mobile device management with UC systems and features

    Businesses need a plan to integrate their existing UC systems with their mobile device management and BYOD policy; building a matrix can give the project a logical start.

  • Enterprises turning to session management for UC interoperability

    The use of session management middleware is being floated as a way to use SIP to improve UC interoperability for collaboration and UC apps.

  • Interop 2012: UC apps vendors must strive for interoperability

    Vendors are aware of and gradually responding to issues around multi-vendor UC strategies and UC interoperability, according to a discussion panel at Interop 2012.

• Networking

  • Will the DevOps movement simplify network automation?

    Until now the DevOps movement has been lead by systems administrators, but now network engineers may find it also eases network automation and cloud orchestration.

  • BYOD policy: More than on-boarding and security

    Experts say a BYOD policy will require network managers to reach across IT silos.

  • Combining NetFlow and packet analysis boosts network visibility

    Packet analysis may provide a deeper look into the network, but NetFlow analysis can offer a broader view. To achieve even better network visibility the two work best together.

• Telecom

  • Smartphone adoption spurs advanced services demand in Latin America

    Latin American smartphone adoption is more robust than North America's, and the consumers are more mobile-friendly than their peers in developed economies.

  • Need for wireless network upgrade is key AT&T/T-Mobile driver

    Rising demand for high-quality network service delivery will require operators to undertake a massive wireless network upgrade, driving deals like the AT&T/T-Mobile acquisition.

  • Video: ACG Research dissects telecom routing and switching market

    In this ACG Research HotSeat video, Managing Partner Ray Mota gives viewers a quarterly update on the telecom service provider routing and switching market.

• Networking Channel

  • Partners learn to sell telemedicine solutions

    Selling telemedicine solutions can be an opportunity for partner growth, but it comes with its share of technology and skill set challenges to overcome.

  • Think you can't make digital signage sales?

    When video wall technology was expensive it was hard to sell. But selling digital signage has dropped in cost and many companies are now eager to replace static signs.

  • Cisco Partner Summit 2012: Support services, cloud and mobility reign

    At Cisco Partner Summit 2012, Cisco continues its attempt to improve business by refocusing its channel partner strategy with support services, mobility and cloud announcements.

• CRM

  • New call center certification targets social media

    CIAC certification now includes testing on the use of social media in call centers.

  • Chatter growing louder, more call centers see value of social media

    Attendees at the ACCE call center expo say they’re ready to engage customers through social media.

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

• Data Management

  • New GigaSpaces release promises 'big data' analytics in real time

    The latest version of GigaSpaces XAP is designed to let users create their own real time "big data" analytics platform, and more big data news from around the Web.

  • People, process issues offer path to improve data quality on the cheap

    Educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, analysts say.

  • As data demands speed up, information management tools pave road ahead

    New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.

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