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Is enterprise collaboration software good for business?

From group chat to document sharing, there are myriad enterprise uses for collaboration software. We asked four IT pros if they think the technology is worth their time.

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Enterprise collaboration software allows employees to message one another, share documents and data, and engage with other parts of the business. Executives can use these tools to filter down important news and information to workers, and groups can create isolated channels in many of these offerings that allow them to work better together.

Here, four IT professionals share the benefits they see in enterprise collaboration software, which products they use and why.

Michael Thompson
systems engineer, managed services provider

Microsoft Teams has been very important. We use a lot of Planner, [a tool for assigning tasks and keeping track of progress]. One of the places we do managed services for is a pretty heavy Slack user, and they're thinking about Microsoft Teams. It's a great competitor because it has channels and a lot of the things Slack has, too. It's strictly a cost move: They're already an Office 365 customer, so why double dip?

George Buhl
network engineer, Siroonian Technologies

George Buhl, network engineer, Siroonian Technologies George Buhl

I have used Google Docs when collaborating on a website design. It was pretty helpful to be able to see and make changes immediately and have those changes be visible to all team members. In a developer's situation, [collaboration tools] may be worthwhile. It's a growing trend as people are working from places other than the traditional office.

Paul Henry
senior instructor, SANS Institute

Paul Henry, senior instructor, SANS Institute Paul Henry

Enterprise collaboration software is phenomenal. There are a couple that we use in our courseware at SANS, where instructors can update things that should be changed in real time. The course authors make those necessary adjustments quickly, providing a huge boost in efficiency. With Slack, you can stand up a group in minutes. Everyone would be doing themselves a service by getting collaboration software.

Dominic Namnath
CIO, Tri-Counties Regional Center

Dominic Namnath, CIO, Tri-Counties Regional CenterDominic Namnath

Absolutely, 100%. We do all of our internal operational things -- form processing, data collection, workflow -- using collaboration tools. Without it, we couldn't deliver our services as quickly as we do. The speed of execution between contract approvals, certification, doctor referrals, transfer ins, transfer outs, they all come under the same umbrella: the ability to share live files instead of email. We print very little and … it only works if we're collaborating electronically as well. 

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This was last published in July 2017

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