The first step in call center design is knowing the communication needs of the agents. Matt Brunk explains what UC technology is needed for a call center.
In this Q&A, find out how Google video conferencing and the company’s UC tools are innovating new and existing technologies to appeal to enterprises.
What key features should you consider when choosing a video as a service vendor? Video conferencing expert Stephen Campbell explains how to evaluate VaaS providers.
SN blogs: How can SDN be used to fortify network security? And is it time to be worried about software libraries?
Bremer Bank selected ForeScout CounterACT for network access control and endpoint visibility to improve regulatory compliance and security.
Good WLAN design means getting past the slogans that thwart performance objectives.
In telecom news, tests show that deploying LTE over unlicensed spectrum can offset growing data usage, and Silicon Valley is ripe for fiber competition.
In telecom news, an Akamai report shows Internet connection speeds in the U.S. are growing, while Samsung acquired a home automation software startup to compete in the growing IoT market.
This week in telecom news, the Cloud Ethernet Forum is building a network testbed for vendors and providers to develop cloud Ethernet standards, and a report found enterprises are slow to adopt 100GbE despite growing bandwidth needs.
Value-added resellers and service providers interested in reselling Aruba networking hardware and software can learn the benefits of becoming an Aruba Networks partner with this standardized checklist. Compare Aruba's reseller partner program with other vendors' offering similar products.
Learn the benefits of becoming a NetScout Systems reseller partner with our Partner Program Checklist.
Learn the benefits of becoming a Visage Mobile reseller partner with our Partner Program Checklist.
Is customer lifecycle management really just about iterations of contact with customers and prospects?
In the era of multichannel retail, companies are struggling with customer data management, inventory fulfillment and more.
Native advertising is effective when it's up front about selling -- and packaged in good storytelling. But consumers can sense when it's disingenuous.
Consultant Jill Dyché offers advice on when the time is right to hire a chief data officer -- and warns about what can happen if a company gets it wrong on adding a CDO.
What does open-source Hadoop really cost? A look at total cost of data over the full life cycle helps dispel uncertainties about the data framework and reveal the answer, an expert says.
Despite finding their way into Gartner Magic Quadrant reports, vendors of NoSQL databases are still in the early-adopter stage with users. Is there a need for NoSQL software in your organization?