Social customer service is engaging customers where they gather online. Expert Lisa Durant explains how to best handle these online interactions.
Speedshare, a new cloud-based service, allows business users to browse the Web or an application simultaneously, without any downloads or plug-ins.
When does bulk licensing make sense? When is it cheaper than buying individual licenses? Expert Carrie Higbie tells you how to avoid paying too much for your UC software licenses.
A10 gives users more ammunition in the never-ending battle to combat DDoS attacks.
User Activity Monitoring is as important as asset monitoring for enterprise network security, finds research from Enterprise Management Associates.
The Border Gateway Protocol does a lot of wonderful things. But there are steps you should take to ensure your IP routing is secure.
In telecom news, a study looked at the financial impact Title II regulation could have on broadband investment, while the MEF announced new Carrier Ethernet standards for interconnection points.
In telecom news, Obama urged the FCC to reclassify broadband Internet, while enterprises chose top cloud providers in an Infonetics survey.
Alcatel-Lucent introduced a virtual edge router for service providers to bring more flexibility to carriers looking for cloud service agiliity.
Value-added resellers and service providers interested in reselling Aruba networking hardware and software can learn the benefits of becoming an Aruba Networks partner with this standardized checklist. Compare Aruba's reseller partner program with other vendors' offering similar products.
Learn the benefits of becoming a NetScout Systems reseller partner with our Partner Program Checklist.
Learn the benefits of becoming a Visage Mobile reseller partner with our Partner Program Checklist.
CRM 2015 trends include a continued importance for customer data analytics, as well as customer engagement and experience.
Industry watchers say retailers need to exploit mobile devices and community forums to end the race to the bottom of deep discounting.
If your CRM system is just a place to house bad data, the information will undercut not only business decisions but also, use of the database.
Startup vendor Splice Machine has put SQL capabilities on top of Hadoop to create a hybrid database that it said can run both transaction processing and analytics applications.
Consultant Rick Sherman talks about the maturity of cloud-based data warehousing and big data management services, and predicts how extensively they'll be used in the future.
Data management product announcements by HP, SAP and NuoDB show greater support for SQL on Hadoop analytics, enhanced cloud deployment and mixed processing workloads.