unified messaging (unified messaging system or UMS)
Unified messaging (sometimes referred to as the unified messaging system or UMS)
is the handling of voice, fax, and regular text messages as objects in a single mailbox that a user
can access either with a regular e-mail
client or by telephone. The PC user can open and play back voice messages, assuming their PC has
multimedia capabilities. Fax images can be saved or printed.
A user can access the same mailbox by telephone. In this case, ordinary e-mail notes in text are
converted into audio files and played back.
Unified messaging is particularly convenient for mobile business users because it allows them to
reach colleagues and customers through a PC or telephone, whichever happens to be available. Some
services offer worldwide telephone access.
Contributor(s): Mike Norris
This was last updated in September 2006
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