1) In customer relationship management (CRM), talk time is the amount of time a
call center agent spends with
a caller during a transaction. Talk time typically includes everything from "hello" to "goodbye"
and is often expressed in terms of average minutes.
2) In wireless
telephone service, talk time is the total time a battery can power a phone
while the telephone is used to receive or perform a call. Because talk time requires more power,
it is much shorter than standby time.
This was last updated in April 2003
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